Payments & Security

  • ensures that every transaction you conduct with us is in a safe and secure environment. We value the trust you place in us. Please read this document on payments and how we ensure security.

  • What are the payment options which Singhal Exports provides me?
  • At Singhal Exports you can shop with any of the following options

    On our website:

    1. Visa, Mastercard and American Express Credit Cards.

    2. Debit card for more than 50 banks.

    3. We currently support Net banking for 32 banks including all major banks like ICICI, HDFC, Citibank, SBI, Axis etc.

    Can I shop at Singhal Exports using an international credit card?

  • Of course! You can use the following international credits cards, while shopping at Singhal Exports:

  • Visa and Mastercard, issued in all currencies.

  • American Express, issued only in the following countries:

    1. China

    2. France

    3. India

    4. Malaysia

    5. Russia

    6. Singapore

    7. Spain

    8. Switzerland

    9. Turkey

    10. United Kingdom

    11. Vietnam

    What should I keep handy for my online transaction?

    1. For Credit Cards keep your card which has the details of card holder name, number, CVV and expiry date. Apart from this you also need to have your 3D secure password / OAC.

    2. For Debit Cards keep your card which has the details of card holder name, number, CVV and expiry date. You will be redirected to the bank site for 3D secure authorization. So keep your OAC or IPIN handy as well.

    3. For Net Banking you need to keep your account number as well as your IPIN handy.

  • Is it safe to use my credit card, debit card or net banking?
  • Absolutely. Shopping with Singhal Exports is completely safe. Transactions with Singhal Exports are via the payment gateway CC Avenue, which is both VeriSign Secured® as well as PCI compliant. The VeriSign Secured® Seal is the most trusted security mark on the Internet. PCI stands for Payment Card Industry and CC Avenue is compliant with the global information security standards defined for organizations which handle cardholder information. Be assured that your card or account information is encrypted as it travels over the Internet making it well and truly safe.

  • Does store my card or account information?
  • does not collect or store your account information at all. Your transaction is authorized at multiple points, first by CC Avenue and subsequently by Visa/Mastercard/American Express/Banks directly without any information passing through us.However we monitor and review transactions on an on-going basis, to identify potentially fraudulent situations and take immediate corrective steps to mitigate/limit any damage caused/likely to be caused from the same.

  • Will I be asked to share card information, account information or passwords over phone or email?
  • The Singhal Exports team will never request you to share any of your payment details over email or over phone.

  • What other things should I keep in mind during an online transaction?
    1. During the payment process using netbanking you may be redirected to your bank website. Once your transaction is completed you will be brought back to the Singhal Exports website with your order details which you can keep a copy of.

    2. Never press the browser back button when the transaction is still currently being done.

    What should I do if a transaction fails?

  • Transactions could fail due to multiple reasons. Please check for the following:

    1. Information passed on to payment gateway is accurate i.e.: account details, billing address, password (for net banking)

    2. Your Internet connection is not disrupted in the process

    If your account has been debited after a payment failure, it will be rolled back within 7 working days. Please direct all questions and further clarifications regarding the above statement to